Shipping policy

Return Shipping Policy

We strive to process and ship all orders in a timely manner. If you are asked to return a product, please mail it to:

Ex-Import USA, Inc.
2400 Hassell Rd. #370
Hoffman Estates, IL 60169
United States

Return Shipping Guidelines:

• Customers are responsible for all return shipping costs.
• Shipping fees are non-refundable. If a refund is approved, the cost of return shipping will be deducted from your refund amount.
• Transit time for exchanged items may vary depending on your location. 

Important Note:
We strongly recommend using a trackable shipping service or purchasing shipping insurance. Ex-Import USA, Inc. is not responsible for lost or undelivered return shipments.